Topic
AI agents
Technical insights from FlareTech about AI agents.
- AI12 min read
AI chatbot for customer service: when does it actually make sense?
An AI chatbot for customer service makes sense when most contacts are repeatable and you have sources to answer from. It does not make sense as a substitute for a messy process.
→AI chatbot for customer service: when does it actually make sense? - AI6 min read
When does RAG make sense — and when is it the wrong AI project?
RAG has become the default answer to "we want to use our own data with AI". It's often right — and expensively wrong when the real problem is search, process, or data quality. Here's the honest sorting.
→When does RAG make sense — and when is it the wrong AI project? - AI3 min read
AI agents in production — what must be in place before you ship
A demo agent that answers smartly in ChatGPT is not a production agent. Shipping AI to real users requires boundaries, observability, and a clear definition of when a human takes over.
→AI agents in production — what must be in place before you ship